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Last updated: November 2025
Thank you for shopping with Golden Worms Farming. We care about your satisfaction and aim to provide a smooth, reliable experience. Please review the policy below before placing an order.
1) Products Covered
- Live Products: live mealworms, beetles, pupae
- Dried Products: dried mealworms, mealworm powder
- Organic Fertilizers: mealworm frass
- Feed Supplies: wheat bran (chokar)
- Tools & Accessories: trays, racks, finalizer/sifting trays
2) Live Products — Special Terms
Live insects are sensitive to temperature and handling during delivery. Eligibility is outlined below:
| Condition | Eligibility for Refund/Replacement |
|---|---|
| Arrive dead/damaged | ✅ Replacement or partial refund (send photo/video proof within 24 hours) |
| Customer unavailable to receive parcel | ❌ Not eligible |
| Wrong address or delayed pick-up by customer | ❌ Not eligible |
| Courier/weather delays | ✅ Case-by-case support (we will assist fairly) |
Important: For live products, please email clear photos/videos within 24 hours of delivery to be eligible.
3) Non-Live Products (Dried, Powder, Fertilizer, Tools)
Refund or replacement may apply if any of the following occur. Please inform us within 3 days of delivery with proof (photo/video):
- Wrong item delivered
- Damaged or defective packaging on arrival
- Product spoiled or expired upon delivery
4) Non-Returnable Items
- Opened or used packs of dried worms, powder, frass, or feed
- Items exposed to moisture, contamination, or improper storage
- Customized orders or bulk farm setups
5) How to Request a Return/Refund
- Email: info@mealworms.com
- Include:
- Order number
- Product name
- Reason for refund/return
- Clear photos/videos as proof
- We’ll respond within 24–48 hours with next steps.
6) Refund Method
- Bank transfer / Easypaisa / JazzCash
- Store credit (optional, on customer request)
Approved refunds are typically processed within 3–5 business days.
7) Return Shipping
- If our error: wrong item or damaged on arrival → we cover return shipping.
- If customer changes mind / orders by mistake: customer pays return shipping.
8) Our Commitment
We believe in fair business, transparency, and customer satisfaction. Wherever possible, we prefer to replace rather than refuse, while staying within safe and practical limits.
Contact
Golden Worms Farming
Email: info@goldenworms.com
Sargodha, Punjab, Pakistan
Thank you for supporting small, sustainable, home-based businesses.